FAQ

Orders & Shipping

 

1. How long will it take to receive my order?

All orders are processed within 1-2 business days. Once shipped, delivery to the United States typically takes 7-14 business days. You will receive a tracking number to monitor your package.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders to the USA.

3. Do you ship internationally?

Currently, we only ship to the United States. We hope to expand our shipping destinations in the future.

4. Can I track my order?

Yes. Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery.

 

Returns & Refunds

 

5. What is your return policy?

We accept returns for 30 days from the date of delivery. Items must be in their original, unused condition with all tags and packaging intact.

6. Do I have to pay for return shipping?

No, we offer free return shipping for all eligible returns. We will provide a prepaid shipping label.

7. Is there a restocking fee?

No, we do not charge any restocking fees.

8. When will I receive my refund?

Once we receive and inspect your returned item, we will process your refund to your original method of payment. Please allow a few business days for the refund to appear on your statement.

 

Products

 

9. What are your caps made of?

Our caps are made from high-quality, durable materials designed for comfort and long-lasting wear. Specific material details can be found on each product page.

10. How should I care for my cap?

To ensure your cap maintains its shape and quality, we recommend spot-cleaning it with a damp cloth and mild soap. Avoid machine washing or drying, as this can damage the material and structure.